These services do not apply for unfurnished apartments
As part of your rental package your apartment will be cleaned twice a month to ensure hygienic and enjoyable living conditions. This includes the changing of bed and bath linens. If you would like your apartment to be cleaned more frequently, we’d be happy to arrange for this, subject to an additional cost. Please contact us to enquire about additional services such as extra cleaning.
Should you run into any problems, either in your apartment or the common areas, we have a handyman nearby. Whether it’s replacing a broken light bulb or a leaking tap, we will take care of it. Please use the online technical support form (which you will find in the My BBF section) so that we can help you out as quickly as possible.
Internet, TV, broadband
Also included in your regular service package are high speed internet connection (no extra charge) and telephony (with charge). A LAN cable or WIFI router is provided for your broadband connection. Television sets come with a remote control and cable TV connection in each apartment. The channel menu will depend on your location.
Your apartment may have its own washing machine. If not, the building has a central laundry room in the basement with a professional coin operated washing machine and tumble dryer.
Nearly all BBF properties also boast underground parking for residents. The garage doors are automatic and operate by remote control. Please be sure to book your parking space when you book your apartment.
All of our properties have elevator access to the apartment floors as well as to basement and underground parking levels. If you are less mobile or disabled, please let us know when making your booking so we can ensure you are given the apartment best suited to your needs.
We choose our locations carefully and each of our properties is located within walking distance of various public transport links that will take you anywhere you want to go in the city. Supermarkets, restaurants and other facilities are all equally close by.
We want to be sure that you feel at home from the moment you arrive in your new city. A welcome pack awaits you upon arrival, which includes Follow Up: BBF’s own magazine , the access code for MyBBF, a map of the city and other general information. You may find additional information sheets in the elevators or common areas of the building.
BBF’s Follow Up magazine is your essential guide to getting around Brussels and is jampacked with great addresses, events and more. If it is not in your apartment upon your arrival, please let our office know so we can get a new copy out to you.
The BBF app
Last, but certainly not least, don’t forget to download the new BBF app on your smartphone or tablet! The app has lots of useful information such as local bars and restaurants, points of interest and an events calendar. The integrated Google Map will help you get around and even offers GPS guided tours around the city.