Renovations Manager – Serviced Apartments Brussels

Summary 

You will be working for Belgium’s largest serviced apartment provider within our Technical Department.  As a Renovations Manager you will be responsible for the project management of all renovations for the existing apartments in our portfolio and for all the insurance claims.  You will be working closely with owners and contractors to ensure a hassle-free experience for the apartment owners and quality apartments for future tenants.

Job description

• Plan, organize, direct, control and evaluate the renovations of BBF apartments, including contractor management.
• Liaise with owners to ensure clear communication and expectations are met before, during and after the renovation. 
• Prepare bids for renovation projects
• Consult with owners, architects and contractors regarding plans and specifications
• Select, employ and supervise trade contractors.
• Plan and prepare the project schedules and hold all parties accountable for related deadlines to ensure the project finishes on schedule, within budget and agreed scope.
• Manage your business unit’s P&L and achieve related financial targets
• Inspect work performed by contractors to ensure quality and conformity with plans and specifications
• Prepare and maintain a directory of suppliers and trade subcontractors
• Create and maintain a monthly progress report of all renovation activities.
• Support the technical department in drawing up the planning of the technicians.
• Invoice executed works in cooperation with other members of the Technical Team.
• Adhere all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Employee Handbook.
• Other duties as assigned, and as staffing needs arise.

Profile

• You are administratively strong and detail orientated, working accurately and in a well-organized manner.
• You have excellent time management skills and can follow up and coordinate several projects at the same time.
• You are proactive and have a hands-on mentality.
• You are an excellent communicator, with both internal and external stakeholders.
• You have at least a bachelor’s degree and/or equivalent experience.
• Excellent knowledge of Dutch or French, with a good knowledge of English.
• Experience in the real estate sector or in a technical function are a plus.

We offer 

• A great work environment with a vibrant, international team;
• Training & development opportunities to develop and improve your skills; 
• Permanent full-time contract with an attractive and competitive remuneration package; 
• A challenging position with immediate responsibilities in an industry leading organization.

Apply now by sending your CV and cover letter to jobs@bbf.be

Service Advisor – Serviced Apartments Brussels

BBF Service Apartments –  Brussels, Brussels Capital Region, Belgium

Summary 

You will be working in a global environment for Belgium’s largest serviced apartment provider.  Within the Service team you will be responsible for ensuring our clients (tenants, owners and corporations) receive a friendly and hassle-free experience.  Many of our clients are international business professionals, so your prompt responses, genuine warmth and helpful nature will be invaluable to the busy, traveling professional. 

Job description

• Provide that critical first impression to our clients and have a natural passion for delivering exceptional service.
• Welcome and serve clients with a smile, in person and over the phone everyday.
• Able to adapt quickly, to continuously evolving priorities to meet client needs.
• Enjoy solving problems, be comfortable using a computer to efficiently handle client enquiries including extending stay requests, checkout inspections, financial queries and renovation updates.
• Handle payment transactions accurately and confidently, collecting rent and chasing late payments.
• Provide clients with local information, directions, amenities and interests, and plan events for clients to welcome them into local neighborhoods.
• Complete check-in inspections and communicate and follow up any maintenance and/or renovation requirements.
• Ensure apartment keys are managed correctly and are recorded and returned after use. 
• Maintain and update all client and apartment details in accordance with GDPR.

• Adhere all the rules, policies and procedures established by the company; including, but not limited to, those contained in the Employee Handbook.
• Other duties as assigned, and as staffing needs arise.

Profile

• You have experience working with culturally diverse clientele and have a minimum of 2 years experience in hospitality or a related customer service field.
• You are people-focused with a positive attitude and thrive when helping others.
• You are committed to quality and to providing a hassle-free experience for clients.
• Respect, integrity and communication are values that you identify with, you are self-motivated and work well under pressure as part of a team and as an individual.
• You have excellent multitasking abilities, as well as diligence and attention to details; 
• You have excellent verbal and written communication skills in English, French and/or Dutch is highly valued.

We offer 

• A great work environment with a vibrant, international team;
• Training & development opportunities to develop and improve your skills; 
• Permanent full-time contract with an attractive and competitive remuneration package; 
• A challenging position with immediate responsibilities in an industry leading organization.

Apply now by sending your CV and cover letter to jobs@bbf.be

Seniority Level: Associate

Industry: Real Estate / Hospitality

Employment Type: Full-time

Job Functions: Service / Hospitality / Administration