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What are the precautions that BBF are taking for COVID-19?

Ensuring the health and safety of our tenants, customers and staff is a priority at BBF, and with the challenges the world has faced in the last few months with COVID-19, it has only increased our focus. 

As the epidemic continues to evolve and the government updates the restriction levels, we have been working hard to ensure that we continue to provide safe and hygienic environments for our staff and tenants.

We want to ensure that everyone who interacts with BBF feels safe and comfortable during these times.  

In order to do this, we have introduced new operational procedures in our offices and worked closely with our cleaning teams to implement increased cleaning standards in our apartments. 

Operational Procedures - BBF Offices

As of the 11th May, 2020 BBF will be opening back up our City and Schuman offices to invite tenants and guests in by appointment only. 

To ensure the safety of our staff and guests during these visits BBF has created new operational procedures.  This includes:

  • Maintaining 1.5 m distance: Social distancing of 1.5m is to be maintained at all times
  • Masks: All BBF staff members will be provided with masks and we encourage all visitors to use a mask as well
  • Disinfectant gel and gloves: will be available to staff and visitors at the front desk
  • Plexi-screens: will be provided for all meetings with visitors
  • Daily disinfecting: All work areas will be disinfected daily
  • No Cash Handling: We will not be accepting any cash payments of rent
  • Restricted Access: Visitors will not be allowed to use restrooms, with the exception of the elderly or pregnant.

Current Tenants: Online Appointment Bookings

To ensure appropriate social distancing, we kindly request that you book your appointment online in advance with your local BBF Service Advisor.  Please click on your local office below to book your online appointment: 

City Office
Schuman Office

Sales Visits: Online Appointment Bookings

As of Monday 11th May, we will also be able to provide in-person viewings for apartment sales and rentals to a maximum of two people per visit.

Appointment in person

If you are not able to be here in person? No problem, we also provide virtual tours and you can register for this online using the following link.

Virtual tour booking

Apartment Visiting Guidelines

Please note that it is very important during an in-person apartment visit to mind the social-distancing guidelines outlined above.  This includes entering small confined spaces like lifts.  We recommend, where possible, to use the stairs. 

If at any stage during the visit either party feels uncomfortable, they can request to stop or postpone the appointment.  

Technical or Maintenance Visits in Your Apartment

Our technical team will also be performing all emergency as well as non-emergency requests as of Monday, 11th May.  If you have previously lodged a non-urgent request during the COVID-19 period, this will be actioned in the coming week. 

When our technical team visit an apartment they have been instructed to take the following actions:

  • Gloves: On arrival they will put on a new pair of gloves before entering the apartment
  • Masks: Inside your apartment it is mandatory for them to wear both gloves and masks
  • Permission from tenant: They will ask the tenant if he or she authorises work in the apartment in their presence
  • Social Distancing: If the tenant chooses to stay in the apartment they are to keep social distancing of 1.5m at all time. 
  • Open Windows: The technical will also open a window during the intervention to ensure adequate ventilation of the apartment
  • Safety First: At any time if you or the technician feels uncomfortable or that the health and safety guidelines are not being followed, work is to stop immediately
  • Between Apartments: Once the intervention is completed, they will dispose of their gloves into a designated bag and put on a new pair of gloves before the next visit

Cleaning in Your Apartment

As per tenant communications sent out on Monday the 4th May, complete fortnightly cleaning services for our serviced apartments will resume as of the 11th May, 2020.  If you do not wish to have a cleaning representative enter your apartment and didn’t complete our request form in the email, please notify your Service Advisor as soon as possible. 

We have worked closely with our cleaning teams to ensure that the safety and hygiene of our tenants is the top priority.  Therefore please see below the additional measures that have been taken regarding the cleaning of your apartment:

  • Hydro-alcoholic gel between apartments: Our cleaners will be either washing their hands with soap or using hydro-alcoholic gel between each apartment
  • Gloves: They will also put on disposable gloves before entering the apartment
  • Masks: Inside your apartment it is mandatory for them to wear both gloves and masks
  • Permission from tenant: They will ask the tenant if he or she authorises work in the apartment in their presence
  • Social Distancing: If the tenant chooses to stay in the apartment they are to keep social distancing of 1.5m at all time
  • Products: They will be cleaning with bleach, alcohol vinegar and dettol for disinfection
  • Safety First: At any time if you or the cleaner feels uncomfortable or that the health and safety guidelines are not being followed, work is to stop immediately
  • Changing Cloths: Once the apartment has been cleaned the microfiber cloth will be disposed off and a new cloth used in the next apartment or common area.  This is also the case for cleaning of the floors, with the cleaning rag being changed between each apartment
  • Between Apartments: Once the intervention is completed, they will dispose of their gloves into a designated bag and put on a new pair of gloves before the next visit

Requests For No Cleaning - Linen Changes

We understand that not everyone will feel comfortable with someone entering their apartment.  Therefore, if you have requested to not have cleaning in your apartment during this period, you will still be notified of linen change requests each fortnight. 

Our guidelines for linen change over remain with use of gloves and asking tenants to have the linen ready for collection on the scheduled date. 

Looking Forward

The safety and well-being of our tenants and employees is paramount. 

Therefore, as we look forward into the future, BBF will continue to review our operations and procedures to ensure that we continue to comply with the government guidelines and provide safe and hygienic apartments for our tenants.   

We would like to take the opportunity to thank our corporate partners and tenants for your continued support during this time and we look forward to meeting again, hopefully in the near future!

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